LinkAdd

This module adds a link between objects which not must be a ticket. Every available object and link type can be used. The parameter ForeignTicketID/ForeignTicketNumber does not work with transition action.

Key

Example value

Description

Mandatory

SourceObject

Ticket

Possible objects could be ‘Appointment’, ‘Service’, ‘Ticket’, ‘FAQ’, ‘ITSMConfigItem’, ‘ITSMChange’, ‘ITSMWorkOrder’

Yes

SourceKey

<OTRS_TICKET_TicketID>

ID of the source object, Smart tags are supported

Yes

TargetObject

FAQ

See SourceObject

Yes

TargetKey

45054

ID of the source object, Smart tags are supported

Yes

Type

Normal

Possible values are ‘Normal’, ‘ParentChild’, ‘AlternativeTo’, ‘ConnectedTo’, ‘DependsOn’, ‘Includes’, ‘RelevantTo’

Yes

State

Valid

Link state, possible values are ‘Valid’ and ‘Temporary’. Do not use ‘Temporary’ unless you really know why.

Yes

Note

The available objects and link types depending on your system and the installed add-ons.

Example transition action to link a ticket with an FAQ entry