Working Hours and Calendars
Working Hours and Calendars#
Work calendars not to be configured with the web calendars. Work calendars are configured centrally and used by the following components for calculation of escalation.
Service Level Agreements
Configure a Work Calendar#
Calendars are configured in the system configuration under the navigation group:
Znuny > Core > Time
Here you have, by default, ten calendars, starting with
Core::Time (default calendar). The default will apply if no calendar is selected. For each calendar you have the following options:
For single timezone systems, you can set your default timezone for all users with
OTRSTimeZone is set to the timezone of your server. We recommend to always use UTC on your servers.