Lock a Ticket

Summary

With this module you can set the customer user of a ticket.

The name of the transition action is TicketLockSet

Example transition action

Transition Action Module Configuration

The following list shows the mandatory items.

Key

Example Value

Description

Mandatory

Lock

lock

lock or unlock

yes, or LockID

LockID

1

1 = lock 2 = unlock

no. if Lock is used

UserID

123

A valid user id

no, will override the logged in user id

Tip

Owner After Lock

Using the UserID field will not lock the ticket to the user, but to the owner in the ticket. Generally the field is used to unlock tickets automatically.