Set a Ticket Priority

Summary

With this module you can set the priority a ticket.

The name of the transition action is TicketPrioritySet

Example transition action

Transition Action Module Configuration

The following list shows the mandatory items.

Key

Example Value

Description

Mandatory

Priority

3 normal

A valid ticket priority

yes, or PriorityID

PriorityID

3

A valid ticket priority id

no. if Priority is used

UserID

123

A valid user id

no, will override the logged in user id