TicketWatchSet

A transition action to control a ticket’s watching agents. The watcher(s) can be added (Subscribe) and removed (Unsubscribe).

The required agents can be passed by their e-mail address (PostMasterSearch), UserID or login (UserLogin). Multiple values for PostMasterSearch, UserIDs and UserLogin are possible. They need to be separated with a ,

Smart tags like <OTRS_TICKET_OwnerID> for the values are also allowed.

Example transition action to unsubscribe all watcher of a ticket

Key

Example value

Description

Mandatory

Action

Subscribe

‘Subscribe’, ‘Unsubscribe’ and UnsubcribeAll’

Yes

PostMasterSearch

info@znuny.com

E-Mail of the agent

Yes, for (Un)Subscribe

UserIDs

1

UserID of the agent

Yes, for (Un)Subscribe

UserLogin

root@localhost

Loginname of the agents,

Yes, for (Un)Subscribe

Example transition action to unsubscribe all watcher of a ticket