Set a Ticket Service

Summary

With this module you can set the service of a ticket.

The name of the transition action is TicketServiceSet and should be used in combination with TicketSLASet.

Example transition action

Transition Action Module Configuration

The following list shows the mandatory items.

Key

Example Value

Description

Mandatory

Service

Hardware

A valid service

yes, or ServiceID

ServiceID

1

A valid service ID

no. if Service is used

UserID

123

A valid user ID

no, will override the logged in user id

Important

Services and Customers

It’s important to know that a service can be set independent of an SLA, the customer has to either be assigned the service or it must be available as a default service.

Setting an default service:

Default Services

Setting an user specific service:

Customer Specific Services

Tip

System Configuration

The configuration Ticket::Service should be enabled.