User Toolbars

User toolbars appear in the navigation area, if configured, and give users quick access to filtered overviews.

Additionally, some toolbars are quick access items to create objects.

Lastly, there is also system views which can appear in the toolbar area.

Note

Toolbars can be included in many add-on features like FAQ or ITSM for use by the administrator.

User Overviews

The user toolbars include:

	Owned Tickets
	Locked Tickets
	Responsible Tickets
	Watched Tickets

Quick Access

The quick access icons include

	New Phone Ticket
	New Email Ticket
	New Process Ticket

System Views

	Escalation View
	Status View
	Queue View
	Service View