Set a Ticket State

Summary

With this module you can set the state of a ticket.

The name of the transition action is TicketStateSet.

Example transition action

Transition Action Module Configuration

The following list shows the mandatory items.

Key

Example Value

Description

Mandatory

State

open

A valid ticket state

yes, or StateID

StateID

1

A valid ticket state ID

no. if State is used

PendingTime

2022-11-01 00:00:00

A valid ISO date time stamp

yes, if pending auto or pending reminder state type is chosen

PendingTimeDiff

1400

A unit in minutes from now

no, if PendingTime is used

UserID

123

A valid user ID

no, will override the logged in user id