Agent Interface#

Your Znuny may differ depending upon modules, permissions, and setup, but the entry point for all agents is by default the Agent Dashboard.

Interface#

Upon logging in, you will see the Agent Dashboard. There are header elements on the screen which are static and allow you to:

  • Navigate

  • Search

  • Set Personal Settings

You see the header elements below.

Interface Overview Image

In the following sections, different parts of the interface will be explained.

Overviews:

Ticket screens

Module Screens:

Toolbars:

Special Views:

Personal Setting:

Dashboards:

Statistics: