Last views

Note

Implemented in Version 6.1

Last views is a feature to give agents a quick access to recently used objects. It is build for power users, to enable fast context switches between the several tickets.

The configuration can be found in the “Agent preferences”, section “Misc” For more options check the Sysconfig options below.

Note

This feature is disabled by default. Every agent can select the objects one wants to use.

Configuration options - User

Last view limit

There is a limit for last view elements. It should be set to a reasonable value, which fits your screen.

Dont be a tab messie ;)

Last view position

The position of the last view can be selected from the following options:

Avatar

Shows the last viewed objects, when you click the avatar icon.

Note

You may need to log out and log in again, after you change the settings.

../../_images/avatar.png

Menu Bar

Shows a menu bar right above the menu bar.

../../_images/menubar.png

Tool Bar

Shows a separate toolbar next to the avatar.

../../_images/toolbar.png

Available objects:

  • Admin Views

  • Agent Views

  • Appointment Views

  • Calendar Views

  • Customer Views

  • CustomerUser Views

  • FAQ Views

  • Preferences Views

  • Statistics Views

  • Ticket creation

  • Ticket overview

  • Ticket

Configuration options - Sysconfig (Admin)