Znuny documentation
  • About Znuny
  • Installation
  • Update overview
    • Update to 6.1
    • Update to 6.2
    • Update to 6.3
    • Update to 6.4
  • Release overview
    • 6.4.4
      • New Features
    • 6.4.3
      • New Features
    • 6.4.2
      • New Features
    • 6.4.1
      • New Features
    • 6.3.4
      • New Features
    • 6.3.3
      • New Features
      • Relevant Changes For Developers
    • 6.3.2
      • Changes
    • 6.3.1
      • New Features
    • 6.2.2
      • New Features
    • 6.2.1
      • New Features
    • 6.1.2
      • New Features
    • 6.1.1
      • New Features
      • Relevant changes for developer
  • Agent Interface
    • Overviews
      • View by Queue
      • View by Service
      • My Locked Tickets
      • View My Responsible
      • View Watched Tickets
      • View by Status
      • View Escalated Tickets
      • Perform a Bulk Action
      • Search Results
    • Working with Tickets
      • Common Features
      • Bounce a Communication
      • Close a Ticket
      • Answering Communications
      • Assign a Customer User
      • Compose a New Mail
      • E-Mail New Ticket
      • Resend an Email
      • Forward a Communication
      • Change Metadata (FreeText)
      • View the History
      • Lock/Unlock a Ticket
      • Linking Tickets To Objects
      • Merge Tickets
      • Sort a Ticket
      • Create a Note
      • Assign the Ticket
      • Set a Reminder
      • Caller Phoned-in Update
      • Call a Customer
      • Record a Ticket
      • View Message Source
      • Print a Ticket
      • Set the Priority
      • Become the Responsible Agent
      • Search for Tickets
      • Watch a Ticket
      • Manage Mentions
      • View Ticket Details
    • Working With Calendars
      • Calendar Overview
      • Adding Calendar Events
    • User Toolbars
    • Last views
    • Personal Settings
    • Agent Dashboards
  • Administrator Interface
    • Manage User Access
      • Manage Groups
      • Manage Roles
      • Manage Users (Agents)
      • Manage Customers (Customer User)
      • Manage User Backends
    • Managing Communication
      • Communication Templates
    • Authentication
      • OAuth2 Token Administration
    • System Mail Management
      • System Email
      • Configure Mailbox Collection
    • Securing Communication
    • Dynamic Fields
      • Type Web service
      • Dynamic Field Screens
    • Ticket Attribute Relations
    • Automate Tasks
      • Email Filtering
      • Scheduled Tasks (Generic Agent)
    • Process Management
      • Manage Processes
      • Activities Element
      • Activity Dialogs
      • Transitions
        • Condition Types in Transitions
      • Transition Actions
        • Generic Information
        • Create an Appointment
        • Remove an Appointment
        • Update an Appointment
        • Update a Configuration Item
        • Incrementing a Dynamic Field Value
        • Set a Pending Time
        • Delete a Dynamic Field
        • Invoke a Web Service
        • Link Objects Together
        • Create an Article
        • Send an Article
        • Create a Ticket
        • Set a Ticket Customer
        • Set a Dynamic Field
        • Lock a Ticket
        • Set a Ticket Priority
        • Set a Ticket Queue
        • Set a Ticket Responsible
        • Set a Ticket Service
        • Set a Ticket SLA
        • Set a Ticket State
        • Set a Ticket Title
        • Set a Ticket Type
        • Manage Ticket Subscriptions
    • Web Services
      • General Configuration
      • Network Transport Configuration
      • Provider
      • Requester
      • Invokers
      • Special Features
      • Web Service Notification Transport
      • Example web services
        • Mattermost
        • MS Teams
    • Installing Features
  • Command Line Interface
  • ITSM Features
  • Znuny Development
    • General Information
      • System architecture
      • Znuny Internals
      • Getting Started
      • Theming
      • Skins
    • Project Contribution
      • Accessibility Guide
      • Code Style Guide
      • User Interface Guide
      • Contribute to Znuny
      • Translating the Application
    • Extending the Software
      • Publishing Extensions
      • Packaging Code
      • Package Porting
      • Module Layers
    • Code Testing
      • Unit Tests
  • Annexes
    • ACL Appendix
      • ACL Reference Guide
    • System Permissions
    • Event Reference
    • Managing Entities
    • Placeholder Tags
  • Glossary
Theme by the Executable Book Project
  • .rst

Automate Tasks

Automate Tasks#

Learn to automate tasks using the following tools:

  • Email Filtering
  • Scheduled Tasks (Generic Agent)
    • Execution Types
    • Filter Criteria
    • Ticket Changes
    • Ticket Commands
    • Execute Commands

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Ticket Attribute Relations

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Email Filtering

By The Znuny Community and Team
© Copyright 2021-2022, Znuny Project.