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Znuny documentation
About Znuny
Installation
Update overview
Update to 6.1
Update to 6.2
Update to 6.3
Release overview
6.1.1
New Features
Relevant changes for developer
6.1.2
New Features
6.2.1
New Features
6.2.2
New Features
6.3.1
New Features
6.3.2
Changes
Agent Interface
Calendar Events
Appointment Configuration Options
Last views
Working with Tickets
Common Features
Bounce a Communication
Close a Ticket
Answering Communications
Assign a Customer User
Compose a New Mail
E-Mail New Ticket
Resend an Email
Forward a Communication
Change Metadata (FreeText)
View the History
Lock/Unlock a Ticket
Merge Tickets
Sort a Ticket
Create a Note
Assign the Ticket
Set a Reminder
Caller Phoned-in Update
Call a Customer
Record a Ticket
View Message Source
Print a Ticket
Set the Priority
Become the Responsible Agent
Watch a Ticket
View Ticket Details
User Toolbars
Overviews
Perform a Bulk Action
View Escalated Tickets
Activity Dialogs
View by Queue
View My Responsible
View by Service
View by Status
Search for Tickets
View Watched Tickets
Administrator Interface
Automate Tasks
Email Filtering
Scheduled Tasks (Generic Agent)
Authentication
OAuth2 Token Administration
Dynamic Fields
Type Web service
Dynamic Field Screens
System Mail Management
System Email
Configure Mailbox Collection
Process Management
Manage Processes
Activities Element
Transitions
Condition Types in Transitions
Transition Actions
Generic Information
Create an Appointment
Remove an Appointment
Update an Appointment
Update a Configuration Item
Incrementing a Dynamic Field Value
Set a Pending Time
Delete a Dynamic Field
Invoke a Web Service
Link Objects Together
Create an Article
Send an Article
Create a Ticket
Set a Ticket Customer
Set a Dynamic Field
Lock a Ticket
Set a Ticket Priority
Set a Ticket Queue
Set a Ticket Responsible
Set a Ticket Service
Set a Ticket SLA
Set a Ticket State
Set a Ticket Title
Set a Ticket Type
Manage Ticket Subscriptions
Ticket Attribute Relations
Web services
Configuration
Provider
Requester
Invoker
Example web services
Mattermost
MS Teams
Web Service Notification Transport
Special Features
Command Line Interface
Znuny Development
General Information
System architecture
Znuny Internals
Getting Started
Theming
Skins
Project Contribution
Accessibility Guide
Code Style Guide
User Interface Guide
Contribute to Znuny
Translating the Application
Extending the Software
Publishing Extensions
Packaging Code
Package Porting
Module Layers
Code Testing
Unit Tests
Annexes
ACL Appendix
ACL Reference Guide
System Permissions
Event Reference
Glossary
.rst
.pdf
Automate Tasks
Automate Tasks
#
Learn to automate tasks using the following tools:
Email Filtering
Scheduled Tasks (Generic Agent)
Execution Types
Filter Criteria
Ticket Changes
Ticket Commands
Execute Commands