Set a Ticket Queue

Summary

With this module you can set the queue a ticket.

The name of the transition action is TicketQueueSet

Example transition action

Transition Action Module Configuration

The following list shows the mandatory items.

Key

Example Value

Description

Mandatory

Queue

3 normal

A valid ticket queue

yes, or QueueID

QueueID

3

A valid ticket queue ID

no. if Queue is used

UserID

123

A valid user id

no, will override the logged in user id