View Ticket Details
View Ticket Details#
When you click on a ticket number from an overview screen or a link in an email notification, you’ll land here.
In each ticket, there is a table showing all articles in the ticket. Articles can be shown individually, or they may all be viewed at once using the cog wheel to change back and forth. Once set, the setting is persistent and applies to all tickets.
Viewing all articles will mark all articles and the ticket as read, which may not be desirable.
Ticket::Frontend::TicketArticleFilter activated, you may also use the article filter to show only specific article types from specific senders. This may also be made persistent.
On the right-hand side of each ticket, there is a set of widgets which provide different information.
Displays current ticket data including dynamic fields.
Shows information about the customer user and customer.
A list of users which are mentioned in this ticket are visible. Users on the mention list can be removed by the owner or responsible of the ticket.