Agent Dashboards

Customer Information Center

The Customer Information Center gives you access to all customer user data and tickets for an individual customer.

A user can create tickets for our customer user directly from this screen and additionally add customer users to the customer via this screen.

Adding a customer user redirects the normal agent to the administration section of the software without having to have administrator access.

When using the add a customer feature the CustomerID will automatically be pre-populated.

See also

Read more in Manage Customers.