Agent Dashboards
Contents
Agent Dashboards#
Customer Information Center#
The Customer Information Center gives you access to all customer user data and tickets for an individual customer.

A user can create tickets for our customer user directly from this screen and additionally add customer users to the customer via this screen.
Adding a customer user redirects the normal agent to the administration section of the software without having to have administrator access.
When using the add a customer feature the CustomerID will automatically be pre-populated.
See also
Read more in Manage Customers.