Special Features

GenericAgent Module

Invokers can be called with a GenericAgent custom module. This might be helpful, e.g. if you like to execute an invoker in regular intervals. Like every other GenericAgent this one can be run manually, via automatic or event execution. The module is called for every single ticket which matches the ticket and article filter.

Use Kernel::System::GenericAgent::ExecuteInvoker as the module.

Param

Example value

Description

Mandatory

Webservice

Pizzaservice

Name of the web service

Yes

Invoker

OrderPizza

Name of the invoker

Yes

Asynchronous

1

Type of execution

No

Generic Agent custom module settings

Transition Action ExecuteInvoker

To execute an invoker from a process the transition action ExecuteInvoker can be used. Invokers can be called with a TransitionAction “ExecuteInvoker” through a Process.

Key

Example value

Description

Mandatory

Webservice

Coffeemaker

Name of the web service

Yes

Invoker

PowerOn

Name of the invoker

Yes

Asynchronous

1

Type of execution

No

Tip

Asynchronous execution is recommended but needs a running Daemon.

Example transition action to call an invoker