DynamicFieldPendingTimeSetΒΆ

Module to set the pending time of a ticket with a pending state based on a dynamic field. The dynamic field type must be Date or DateTime and for the object Ticket. An additional offset can be added to the date. The offset is a string with numbers and units. The units are:

  • d - days

  • h - hours

  • m - minutes

  • s - seconds

The order is important, not used units can be skipped. Here some examples:

  • 1d 2h 3m 40s

  • 20h 13m

Key

Example value

Description

Mandatory

DynamicField

DeliveryDate

Name of the dynamic field

Yes

Offset

2d

Optional string with offset

No

State

1

Any state of the type pending auto/pending reminder

No

The screenshot shows how the dynamic field DeliveryDate plus 2 days offset is used to set the pending time and the state to pending auto+

Use dynamic field DeliveryDate plus 2 days offset to set the pending time