Linking Tickets To Objects
Linking Tickets To Objects#
Add A Link#
Here you’ll see a list of ticket meeting your search criteria.
New in version 6.4: The default search will show tickets from the customer of the current ticket if
Frontend::AgentLinkObject::WildcardSearch configured. This is depicted active in the above screen shot.
You may modify the search to change the type of object to be searched. Other objects may be
If you have other modules installed, some new values may appear.
Show relationships between tickets and other objects by using the link function. Linking tickets to objects can be a good way of visualizing the relationships.
There are three types of relationships that an object can have with the ticket.
Linking as a “parent” denotes the ticket as a subordinate or deriving of the selected object.
Linking as “normal” denotes equal precedence showing the objects have a mutual relationship.
Linking as a “child” denotes the ticket being superior to or the origin of the linked object
Other modules may bring their own link types.
Remove A Link#
Removing a link can also be performed from the same menu by clicking on the manage existing links tab in the link screen.
Additionally, in the ticket zoom, links can be deleted using the delete icon. This requires additional configuration
LinkObject::ViewMode must be set to Complex.