Set a Ticket Type#

Summary#

With this module you can set the ticket type.

The name of the transition action is TicketTypeSet.

Example transition action

Transition Action Module Configuration#

The following list shows the mandatory items.

Key

Example Value

Description

Mandatory

Type

A title

A valid ticket type

yes, or TypeID

TypeID

1

A valid ticket type id

no, if Type is set

UserID

123

A valid user ID

no, will override the logged in user id

Hint

The setting Ticket::Type must be enabled in the system configuration.