Set a Ticket Type

Summary

With this module you can set the ticket type.

The name of the transition action is TicketTypeSet.

Example transition action

Transition Action Module Configuration

The following list shows the mandatory items.

Key

Example Value

Description

Mandatory

Type

A title

A valid ticket type

yes, or TypeID

TypeID

1

A valid ticket type id

no, if Type is set

UserID

123

A valid user ID

no, will override the logged in user id

Hint

The setting Ticket::Type must be enabled in the system configuration.