TicketToUnitTest

TicketToUnitTest#

NAME#

Kernel::System::UnitTest::TicketToUnitTest - creates unittest

SYNOPSIS#

All TicketToUnitTest functions

PUBLIC INTERFACE#

new()#

creates an object

use Kernel::System::ObjectManager;
local $Kernel::OM = Kernel::System::ObjectManager->new();
my $TicketToUnitTestObject = $Kernel::OM->Get('Kernel::System::UnitTest::TicketToUnitTest');

CreateUnitTest()#

This function creates a unittest

my $Output = $TicketToUnitTestObject->CreateUnitTest(
    TicketID => 123456,
);

Returns:

my $Output = 'UNITTEST-OUTPUT';

GetHeader()#

Creates the unittest header

my $Output = $TicketToUnitTestObject->GetHeader();

Returns:

my $Output = 'UNITTEST-HEADER';

GetNeededObjects()#

This function creates the needed OM objects

my $Output = $TicketToUnitTestObject->GetNeededObjects();

Returns:

my $Output = '
    my $HelperObject       = $Kernel::OM->Get('Kernel::System::UnitTest::Helper');
    my $TicketObject       = $Kernel::OM->Get('Kernel::System::Ticket');
    my $ZnunyHelperObject  = $Kernel::OM->Get('Kernel::System::ZnunyHelper');
    my $DynamicFieldObject = $Kernel::OM->Get('Kernel::System::DynamicField');
    my $BackendObject      = $Kernel::OM->Get('Kernel::System::DynamicField::Backend');
    my $TimeObject         = $Kernel::OM->Get('Kernel::System::Time');
';

GetCreateObjects()#

This function creates the needed objects

my $Output = $TicketToUnitTestObject->GetCreateObjects();

Returns:

my $Output = '
    ## Service 'Test'

    $ZnunyHelperObject->_ServiceCreateIfNotExists(
        Name => 'Test',
    );

    [...]
';

GetTicketHistory()#

This function creates the all needed history ‘actions’

GetTicketAttributes()#

This function creates an hash of all ticket attributes of current history entry

my %TicketAttributes = $TicketToUnitTestObject->GetTicketAttributes(
    TicketAttributes => \%TicketAttributes,
    HistoryTicket    => \%HistoryTicket,
);

Returns:

my %TicketAttributes = {
    'State' => [
       'pending reminder',
       'open',
       'closed successful'
    ],
    'Queue' => [
        'Junk',
        'Misc',
    ],
    'Priority' => [
        '3 normal'
    ],
    'DynamicField' => [
        'Field1',
    ],
    'User' => [
        'root@localhost'
    ],
    'SLA' => [
        'SLA 1',
        'SLA 2',
    ],
    'Service' => [
        'Service F',
        'Service B'
    ],
    'Type' => [
        'Unclassified'
    ],
    'CustomerUser' => [
        'Customer',
        'Customer2'
    ]
};

GetFooter()#

Creates the unittest Footer.

my $Output = $TicketToUnitTestObject->GetFooter();

Returns:

my $Output = 'UNITTEST-Footer';

SystemTimeTicketGet()#

Returns the HistoryTicketGet for a given SystemTime and TicketID.

my %HistoryData = $BaseObject->SystemTimeTicketGet(
    SystemTime => 19435456436,
    TicketID   => 123,
    Force      => 0, # cache
);

%HistoryData = (
    TicketID                => 'TicketID',
    Type                    => 'Type',
    TypeID                  => 'TypeID',
    Queue                   => 'Queue',
    QueueID                 => 'QueueID',
    Priority                => 'Priority',
    PriorityID              => 'PriorityID',
    State                   => 'State',
    StateID                 => 'StateID',
    Owner                   => 'Owner',
    OwnerID                 => 'OwnerID',
    CreateUserID            => 'CreateUserID',
    CreateTime (timestamp)  => 'CreateTime (timestamp)',
    CreateOwnerID           => 'CreateOwnerID',
    CreatePriority          => 'CreatePriority',
    CreatePriorityID        => 'CreatePriorityID',
    CreateState             => 'CreateState',
    CreateStateID           => 'CreateStateID',
    CreateQueue             => 'CreateQueue',
    CreateQueueID           => 'CreateQueueID',
    LockFirst (timestamp)   => 'LockFirst (timestamp)',
    LockLast (timestamp)    => 'LockLast (timestamp)',
    UnlockFirst (timestamp) => 'UnlockFirst (timestamp)',
    UnlockLast (timestamp)  => 'UnlockLast (timestamp)'
);

HistoryTicketGet()#

returns a hash of some of the ticket data calculated based on ticket history info at the given date.

my %HistoryData = $TicketObject->HistoryTicketGet(
    StopYear   => 2003,
    StopMonth  => 12,
    StopDay    => 24,
    StopHour   => 10, (optional, default 23)
    StopMinute => 0,  (optional, default 59)
    StopSecond => 0,  (optional, default 59)
    TicketID   => 123,
    Force      => 0,     # 1: don't use cache
);

returns

TicketNumber
TicketID
Type
TypeID
Queue
QueueID
Priority
PriorityID
State
StateID
Owner
OwnerID
CreateUserID
CreateTime (timestamp)
CreateOwnerID
CreatePriority
CreatePriorityID
CreateState
CreateStateID
CreateQueue
CreateQueueID
LockFirst (timestamp)
LockLast (timestamp)
UnlockFirst (timestamp)
UnlockLast (timestamp)
CustomerID
CustomerUser
Service
ServiceID
SLA
SLAID
Type
Contents