Ticket

NAME

Kernel::System::DynamicField::ObjectType::Ticket

DESCRIPTION

Ticket object handler for DynamicFields

PUBLIC INTERFACE

new()

usually, you want to create an instance of this by using Kernel::System::DynamicField::ObjectType::Ticket->new();

PostValueSet()

perform specific functions after the Value set for this object type.

my $Success = $DynamicFieldTicketHandlerObject->PostValueSet(
    DynamicFieldConfig => $DynamicFieldConfig,      # complete config of the DynamicField
    ObjectID           => $ObjectID,                # ID of the current object that the field
                                                    # must be linked to, e. g. TicketID
    Value              => $Value,                   # Value to store, depends on backend type
    UserID             => 123,
);

ObjectDataGet()

retrieves the data of the current object.

my %ObjectData = $DynamicFieldTicketHandlerObject->ObjectDataGet(
    DynamicFieldConfig => $DynamicFieldConfig,      # complete config of the DynamicField
    UserID             => 123,
);

returns:

%ObjectData = (
    ObjectID => 123,
    Data     => {
        TicketNumber => '20101027000001',
        Title        => 'some title',
        TicketID     => 123,
        # ...
    }
);