TicketPrioritySet

TicketPrioritySet#

NAME#

Kernel::System::ProcessManagement::TransitionAction::TicketPrioritySet - A Module to set the priority of a Ticket

DESCRIPTION#

All TicketPrioritySet functions.

PUBLIC INTERFACE#

new()#

Don’t use the constructor directly, use the ObjectManager instead:

my $TicketPrioritySetObject = $Kernel::OM->Get('Kernel::System::ProcessManagement::TransitionAction::TicketPrioritySet');

Run()#

Runs TransitionAction TicketPrioritySet.

my $Success = $TicketPrioritySetActionObject->Run(
    UserID                   => 123,

    # Ticket contains the result of TicketGet including dynamic fields
    Ticket                   => \%Ticket,       # required
    ProcessEntityID          => 'P123',
    ActivityEntityID         => 'A123',
    TransitionEntityID       => 'T123',
    TransitionActionEntityID => 'TA123',

    # Config is the hash stored in a Process::TransitionAction's config key
    Config                   => {
        Priority   => '5 very high',
        # or
        PriorityID => '1',
        UserID     => 123,                      # optional, to override the UserID from the logged user

    }
);

Returns:

my $Success = 1; # 0
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