Link

NAME

Kernel::System::Calendar::Plugin::Ticket::Link - Ticket::Link plugin

DESCRIPTION

Ticket appointment plugin.

PUBLIC INTERFACE

new()

create an object. Do not use it directly, instead use:

use Kernel::System::ObjectManager;
local $Kernel::OM = Kernel::System::ObjectManager->new();
my $TicketLinkPluginObject = $Kernel::OM->Get('Kernel::System::Calendar::Plugin::Ticket::Link');

RenderOutput()

renders the output as html.

my $HTML = $TicketLinkPluginObject->RenderOutput(
    Param           => \%Param,
    GetParam        => \%GetParam,
    Appointment     => \%Appointment,
    Plugin          => \%Plugin,
    PermissionLevel => $PermissionLevel{$Permissions},
    UserID          => $Self->{UserID},
);

Returns:

my $HTML = 'HTML';

Update()

updated accordingly as needed.

my $Success = $TicketLinkPluginObject->Update(
    UserID => 123,
);

Returns:

my $Success = 1;

Get()

Get all plugin information.

my $Data = $TicketLinkPluginObject->Get(
    GetParam    => \%GetParam,
    Appointment => \%Appointment,
    Plugin      => \%Plugin,
    UserID      => $Self->{UserID},
);

Returns:

my $Data = {};

LinkAdd()

adds a link from an appointment to the ticket

my $Success = $TicketLinkPluginObject->LinkAdd(
    TargetKey => 42,    # TicketID
    SourceKey => 1,     # AppointmentID
    UserID    => 1,
);

LinkList()

returns a hash of linked tickets to an appointment

my $Success = $TicketLinkPluginObject->LinkList(
    AppointmentID => 123,
    UserID        => 1,
    URL           => 'http://znuny.local/index.pl?Action=AgentTicketZoom;TicketID=%s' # optional
);

LinkDelete()

Deletes all linked tickets.

my $Success = $TicketLinkPluginObject->LinkDelete(
    AppointmentID => 1,
    UserID        => 1,
);

Returns:

my $Success = 1;

Search()

search for ticket and return a hash of found tickets

my $ResultList = $TicketLinkPluginObject->Search(
    Search   => '**',   # search by ticket number or title
                        # or
    ObjectID => 1,      # search by ticket ID (single result)

    UserID => 1,
);