TicketSLASet

TicketSLASet#

NAME#

Kernel::System::ProcessManagement::TransitionAction::TicketSLASet - A module to set the ticket SLA

DESCRIPTION#

All TicketSLASet functions.

PUBLIC INTERFACE#

new()#

Don’t use the constructor directly, use the ObjectManager instead:

my $TicketSLASetObject = $Kernel::OM->Get('Kernel::System::ProcessManagement::TransitionAction::TicketSLASet');

Run()#

Runs TransitionAction TicketSLASet.

my $Success = $TicketSLASetActionObject->Run(
    UserID                   => 123,

    # Ticket contains the result of TicketGet including dynamic fields
    Ticket                   => \%Ticket,   # required
    ProcessEntityID          => 'P123',
    ActivityEntityID         => 'A123',
    TransitionEntityID       => 'T123',
    TransitionActionEntityID => 'TA123',

    # Config is the hash stored in a Process::TransitionAction's config key
    Config                   => {
        SLA => 'MySLA',
        # or
        SLAID  => 123,
        UserID => 123,                      # optional, to override the UserID from the logged user
    }
);

Returns:

my $Success = 1; # 0

_CheckSLA()#

checks if a SLA is assigned to a Service

my $Success = _CheckSLA(
    ServiceID => 123,
    SLAID     => 123,
);

Returns:

$Success = 1;       # or undef
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