TicketOwnerSet#
NAME#
Kernel::System::ProcessManagement::TransitionAction::TicketOwnerSet - A module to set a new ticket owner
DESCRIPTION#
All TicketOwnerSet functions.
PUBLIC INTERFACE#
new()#
Don’t use the constructor directly, use the ObjectManager instead:
my $TicketOwnerSetObject = $Kernel::OM->Get('Kernel::System::ProcessManagement::TransitionAction::TicketOwnerSet');
Run()#
Runs TransitionAction TicketOwnerSet.
my $Success = $TicketOwnerSetActionObject->Run(
UserID => 123,
# Ticket contains the result of TicketGet including dynamic fields
Ticket => \%Ticket, # required
ProcessEntityID => 'P123',
ActivityEntityID => 'A123',
TransitionEntityID => 'T123',
TransitionActionEntityID => 'TA123',
# Config is the hash stored in a Process::TransitionAction's config key
Config => {
Owner => 'root@localhost',
# or
OwnerID => 1,
UserID => 123, # optional, to override the UserID from the logged user
}
);
Returns:
my $Success = 1; # 0