Invalid#
ArticleFields()#
Returns common article fields for an invalid article.
my %ArticleFields = $LayoutObject->ArticleFields(
TicketID => 123, # (required)
ArticleID => 123, # (required)
);
Returns:
%ArticleFields = (
Sender => { # mandatory
Label => 'Sender',
Value => 'PackageName',
Prio => 100,
},
Subject => { # mandatory
Label => 'Subject',
Value => 'Invalid article',
Prio => 200,
},
...
);
ArticlePreview()#
Returns article preview for an invalid article.
$LayoutObject->ArticlePreview(
TicketID => 123, # (required)
ArticleID => 123, # (required)
ResultType => 'plain', # (optional) plain|HTML. Default HTML.
MaxLength => 50, # (optional) performs trimming (for plain result only)
);
Returns article preview in scalar form:
$ArticlePreview = 'Preview of this article is not possible because...';
ArticleCustomerRecipientsGet()#
Dummy function. Invalid channel always returns no recipients.