TicketServiceSet#
NAME#
Kernel::System::ProcessManagement::TransitionAction::TicketServiceSet - A module to set the ticket Service
DESCRIPTION#
All TicketServiceSet functions.
PUBLIC INTERFACE#
new()#
Don’t use the constructor directly, use the ObjectManager instead:
my $TicketServiceSetObject = $Kernel::OM->Get('Kernel::System::ProcessManagement::TransitionAction::TicketServiceSet');
Run()#
Runs TransitionAction TicketServiceSet.
my $Success = $TicketServiceSetActionObject->Run(
UserID => 123,
# Ticket contains the result of TicketGet including dynamic fields
Ticket => \%Ticket, # required
ProcessEntityID => 'P123',
ActivityEntityID => 'A123',
TransitionEntityID => 'T123',
TransitionActionEntityID => 'TA123',
# Config is the hash stored in a Process::TransitionAction's config key
Config => {
Service => 'MyService::Subservice',
# or
ServiceID => 123,
UserID => 123, # optional, to override the UserID from the logged user
}
);
Returns:
my $Success = 1; # 0
_CheckService()#
checks if a service is assigned to a customer user
my $Success = _CheckService(
UserLogin => 'some user',
ServiceID => 123,
);
Returns:
$Success = 1; # or undef