ColumnFilter

ColumnFilter#

NAME#

Kernel::System::Ticket::ColumnFilter - Column Filter library

DESCRIPTION#

All functions for Column Filters.

PUBLIC INTERFACE#

new()#

Don’t use the constructor directly, use the ObjectManager instead:

my $TicketColumnFilterObject = $Kernel::OM->Get('Kernel::System::Ticket::ColumnFilter');

StateFilterValuesGet()#

get a list of states within the given ticket is list

my $Values = $ColumnFilterObject->StateFilterValuesGet(
    TicketIDs => [23, 1, 56, 74],                    # array ref list of ticket IDs
);

returns

$Values = {
    1 => 'New',
    4 => 'Open',
};

QueueFilterValuesGet()#

get a list of queues within the given ticket is list

my $Values = $ColumnFilterObject->QueueFilterValuesGet(
    TicketIDs => [23, 1, 56, 74],                    # array ref list of ticket IDs
);

returns

$Values = {
    2 => 'raw',
    3 => 'Junk',
};

PriorityFilterValuesGet()#

get a list of priorities within the given ticket is list

my $Values = $ColumnFilterObject->PriorityFilterValuesGet(
    TicketIDs => [23, 1, 56, 74],                    # array ref list of ticket IDs
);

returns

$Values = {
    3 => '3 Normal',
};

TypeFilterValuesGet()#

get a list of ticket types within the given ticket is list

my $Values = $ColumnFilterObject->TypeFilterValuesGet(
    TicketIDs => [23, 1, 56, 74],                    # array ref list of ticket IDs
);

returns

$Values = {
    1 => 'Default',
};

LockFilterValuesGet()#

get a list of ticket lock values within the given ticket is list

my $Values = $ColumnFilterObject->LockFilterValuesGet(
    TicketIDs => [23, 1, 56, 74],                    # array ref list of ticket IDs
);

returns

$Values = {
    1 => 'unlock',
    4 => 'lock',
};

ServiceFilterValuesGet()#

get a list of services within the given ticket is list

my $Values = $ColumnFilterObject->ServiceFilterValuesGet(
    TicketIDs => [23, 1, 56, 74],                    # array ref list of ticket IDs
);

returns

$Values = {
    1 => 'My Service',
};

SLAFilterValuesGet()#

get a list of service level agreements within the given ticket is list

my $Values = $ColumnFilterObject->SLAFilterValuesGet(
    TicketIDs => [23, 1, 56, 74],                    # array ref list of ticket IDs
);

returns

$Values = {
    1 => 'MySLA',
};

CustomerFilterValuesGet()#

get a list of customer ids within the given ticket is list

my $Values = $ColumnFilterObject->CustomerFilterValuesGet(
    TicketIDs => [23, 1, 56, 74],                    # array ref list of ticket IDs
);

returns

$Values = {
    'CompanyA' => 'CompanyA',
};

CustomerUserIDFilterValuesGet()#

get a list of customer users within the given ticket is list

my $Values = $ColumnFilterObject->CustomerUserIDFilterValuesGet(
    TicketIDs => [23, 1, 56, 74],                    # array ref list of ticket IDs
);

returns

$Values = {
    'MyCustomer' => 'MyCustomer',
};

OwnerFilterValuesGet()#

get a list of ticket owners within the given ticket is list

my $Values = $ColumnFilterObject->OwnerFilterValuesGet(
    TicketIDs => [23, 1, 56, 74],                    # array ref list of ticket IDs
);

returns

$Values = {
    1 => 'Admin OTRS',
};

ResponsibleFilterValuesGet()#

get a list of agents responsible for the tickets within the given ticket list

my $Values = $ColumnFilterObject->ResponsibleFilterValuesGet(
    TicketIDs => [23, 1, 56, 74],                    # array ref list of ticket IDs
);

returns

$Values = {
    1 => 'Admin OTRS',
};

DynamicFieldFilterValuesGet()#

get a list of a specific ticket dynamic field values within the given tickets list

my $Values = $ColumnFilterObject->DynamicFieldFilterValuesGet(
    TicketIDs => [23, 1, 56, 74],    # array ref list of ticket IDs
    ValueType => 'Text',             # Text | Integer | Date
    FieldID   => $FieldID,           # ID of the dynamic field
);

returns

$Values = {
    ValueA => 'ValueA',
    ValueB => 'ValueB',
    ValueC => 'ValueC'
};

_GeneralDataGet()#

get data list

my $Values = $ColumnFilterObject->_GeneralDataGet(
        ModuleName   => 'Kernel::System::Object',
        FunctionName => 'FunctionNameList',
        UserID       => $Param{UserID},
);

returns

$Values = {
    1 => 'ValueA',
    2 => 'ValueB',
    3 => 'ValueC'
};
Contents