EscalationTime

EscalationTime#

NAME#

Kernel::System::Calendar::Ticket::EscalationTime - EscalationTime appointment type

DESCRIPTION#

EscalationTime ticket appointment type.

PUBLIC INTERFACE#

new()#

create an object. Do not use it directly, instead use:

use Kernel::System::ObjectManager;
local $Kernel::OM = Kernel::System::ObjectManager->new();
my $TicketEscalationTimeObject = $Kernel::OM->Get('Kernel::System::Calendar::Ticket::EscalationTime');

GetTime()#

returns time value for escalation time appointment type.

my $SolutionTime = $TicketEscalationTimeObject->GetTime(
    Type     => 'SolutionTime',
    TicketID => 1,
);

SetTime()#

does nothing, as you cannot explicitly set ticket escalation times. returns 1 to prevent errors in log.

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