Ticket

Ticket#

NAME#

Kernel::System::LinkObject::Ticket

DESCRIPTION#

Ticket backend for the ticket link object.

PUBLIC INTERFACE#

new()#

Don’t use the constructor directly, use the ObjectManager instead:

my $LinkObjectTicketObject = $Kernel::OM->Get('Kernel::System::LinkObject::Ticket');

LinkListWithData()#

fill up the link list with data

$Success = $LinkObject->LinkListWithData(
    LinkList                     => $HashRef,
    IgnoreLinkedTicketStateTypes => 0|1,        # (optional) default 0
    UserID                       => 1,
);

ObjectPermission()#

checks read permission for a given object and UserID.

$Permission = $LinkObject->ObjectPermission(
    Object  => 'Ticket',
    Key     => 123,
    UserID  => 1,
);

ObjectDescriptionGet()#

return a hash of object descriptions

Return
%Description = (

Normal => “Ticket# 1234455”, Long => “Ticket# 1234455: The Ticket Title”,

);

%Description = $LinkObject->ObjectDescriptionGet(
    Key     => 123,
    Mode    => 'Temporary',  # (optional)
    UserID  => 1,
);

ObjectSearch()#

return a hash list of the search results

Returns:

$SearchList = {
    NOTLINKED => {
        Source => {
            12  => $DataOfItem12,
            212 => $DataOfItem212,
            332 => $DataOfItem332,
        },
    },
};

$SearchList = $LinkObject->ObjectSearch(
    SubObject    => 'Bla',     # (optional)
    SearchParams => $HashRef,  # (optional)
    UserID       => 1,
);

LinkAddPre()#

link add pre event module

$True = $LinkObject->LinkAddPre(
    Key          => 123,
    SourceObject => 'Ticket',
    SourceKey    => 321,
    Type         => 'Normal',
    State        => 'Valid',
    UserID       => 1,
);

or

$True = $LinkObject->LinkAddPre(
    Key          => 123,
    TargetObject => 'Ticket',
    TargetKey    => 321,
    Type         => 'Normal',
    State        => 'Valid',
    UserID       => 1,
);

LinkAddPost()#

link add pre event module

$True = $LinkObject->LinkAddPost(
    Key          => 123,
    SourceObject => 'Ticket',
    SourceKey    => 321,
    Type         => 'Normal',
    State        => 'Valid',
    UserID       => 1,
);

or

$True = $LinkObject->LinkAddPost(
    Key          => 123,
    TargetObject => 'Ticket',
    TargetKey    => 321,
    Type         => 'Normal',
    State        => 'Valid',
    UserID       => 1,
);

LinkDeletePre()#

link delete pre event module

$True = $LinkObject->LinkDeletePre(
    Key          => 123,
    SourceObject => 'Ticket',
    SourceKey    => 321,
    Type         => 'Normal',
    State        => 'Valid',
    UserID       => 1,
);

or

$True = $LinkObject->LinkDeletePre(
    Key          => 123,
    TargetObject => 'Ticket',
    TargetKey    => 321,
    Type         => 'Normal',
    State        => 'Valid',
    UserID       => 1,
);

LinkDeletePost()#

link delete post event module

$True = $LinkObject->LinkDeletePost(
    Key          => 123,
    SourceObject => 'Ticket',
    SourceKey    => 321,
    Type         => 'Normal',
    State        => 'Valid',
    UserID       => 1,
);

or

$True = $LinkObject->LinkDeletePost(
    Key          => 123,
    TargetObject => 'Ticket',
    TargetKey    => 321,
    Type         => 'Normal',
    State        => 'Valid',
    UserID       => 1,
);
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