TicketResponsibleSet#
NAME#
Kernel::System::ProcessManagement::TransitionAction::TicketResponsibleSet - A module to set a new ticket responsible
DESCRIPTION#
All TicketResponsibleSet functions.
PUBLIC INTERFACE#
new()#
Don’t use the constructor directly, use the ObjectManager instead:
my $TicketResponsibleSetObject = $Kernel::OM->Get('Kernel::System::ProcessManagement::TransitionAction::TicketResponsibleSet');
Run()#
Runs TransitionAction TicketResponsibleSet.
my $Success = $TicketResponsibleSetActionObject->Run(
UserID => 123,
# Ticket contains the result of TicketGet including dynamic fields
Ticket => \%Ticket, # required
ProcessEntityID => 'P123',
ActivityEntityID => 'A123',
TransitionEntityID => 'T123',
TransitionActionEntityID => 'TA123',
# Config is the hash stored in a Process::TransitionAction's config key
Config => {
Responsible => 'root@localhost',
# or
ResponsibleID => 1,
UserID => 123, # optional, to override the UserID from the logged user
}
);
Returns:
my $Success = 1; # 0