The Agent Interface

The Agent Interface is the central hub for all your ticket management activities in Znuny. It provides a user-friendly layout that allows you to efficiently navigate through tickets, manage your workload, and communicate with customers.

Contents

• Main Menu Functions
• Viewing the Toolbars
• Set Your Personal Settings
• Ticket Overview (Queue View)
• View a Ticket’s Details
• Working with the Ticket Action Menu
• Working with the Ticket Action Menu
• Searching for Tickets