Adding Calendar Events

Adding Calendar Events#

Added in version 6.3.

Create a ticket based upon the calendar entry with this option.

The options for creating a ticket are:

Creation Date:

Never: Default. The appointment creates no ticket.
Relative period: This setting creates a ticket relative to the appointment start and end settings.

Time

Choosing relative period shows this field.

The increments available are:

The relativity to the appointment can be:

on the date

Create a ticket on this date.

Ticket Settings:

Queue: This setting determines the ticket’s destination queue. The list respects user permissions. For multiple selected queues, each queue gets a ticket.
Owner: Optionally set an owner if only one queue is selected. Setting no user sets the owner to the default user (ID=1.
Customer user: Optionally set the ticket’s customer.
Status: Optionally set the ticket’s status.
Priority: Optionally set the ticket’s priority. Default is 3 normal.
Lock: Optionally unlock the created ticket if an owner was selected. Use this to unlock tickets assigned to an owner.
Type: Optionally set the ticket’s type. Activate Ticket::Type in the system configuration.
Service: Optionally set the ticket’s service. Activate Ticket::Service in the system configuration. The customer selected affects the values shown.
Process: Start a process by selecting the name of an active process. If the process is deactivated or set to fade away at any time, this results in a non-process. See the logs for information about the error.
Title: The appointment’s title becomes the ticket’s title.
Description: The appointment’s description becomes the ticket’s first article body.
Link: Optionally link created tickets to the appointment.