Table of Contents
Please note that the OTRS framework 6 must be installed prior to the installation of OTRS::ITSM. All necessary information, options and installation procedures are depicted in the OTRS Admin Manual.
After successfully installing OTRS 6 or a later version, proceed to sign on as administrator. Using the package manager in the admin area or via ftp://ftp.otrs.org/pub/otrs/itsm/packages6/ obtain the ITSM packages and install them in the following order:
GeneralCatalog
ITSMCore
If your machine running OTRS has internet access, use the following online repository [--OTRS::ITSM 6 Master--] to install the packages below. Otherwise download the packages below and use the package manager to install them:
ITSMIncidentProblemManagement
ITSMConfigurationManagement
ITSMChangeManagement
ITSMServiceLevelManagement
ImportExport
You can find further information about the installation process here: INSTALL-6.ITSM
