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Znuny Agent Quickstart documentation
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Contents
Znuny Ticket Basics and Lifecycle
The Agent Interface
Main Menu Functions
Znuny Agent Toolbars
Configure Your Personal Znuny Settings
Ticket Overview (Queue View)
View a Ticket’s Details
Working with the Ticket Action Menu
Working with the Article Action Menu
Searching for Tickets
Conclusion and Next Steps
Choose version
Index