Communicate via Email

Create a Ticket

By sending an email to the system, you can create a ticket. The system will automatically generate a ticket based on the email content. Depending on the configuration, you may receive a confirmation email with the ticket number and other relevant details.

Respond to a Ticket

When responding, it’s important to include the ticket number in the subject line of your email. This helps the system identify the ticket and associate your response with it. The system will automatically update the ticket with your response, and you may receive a confirmation email once the ticket is updated.

Note

The default ticket number format is TIcket#2025053142000058. This depends on the configuration of the system. Ask your administrator for more information.

Tip

It’s always easiest, just to reply to any communications received from the system. This will ensure that the ticket number is included in the subject line and that your response is properly associated with the ticket.

Warning

Do not reuse old emails, as this will result in the response being associated with the wrong ticket. Even if you remove the ticket number.