Tickets are arranged within OTRS::ITSM on the basis of ticket priorities, i.e. tickets with a higher priority are displayed further up in the queue views and lower priority ones in lower positions. Priorities can be adjusted, re-named and amended in the graphical admin frontend.
More detailed information can be found in the OTRS Admin Manual.
Warning
The "id" attribute decides the OTRS::ITSM internal sequence of priorities. 1 corresponds to the minimum and 5 (or higher) to the maximum. The number in the priority name is used to implement the correct sequence within the priorities.
Warning
In order to assure the consistency of the data managed in OTRS::ITSM, information created in the admin area of the system cannot be deleted as a general rule. If you want to deactivate such information, change the value in the respective listbox settings from "valid" to "invalid" or "invalid-temporarily".