OTRS users such as customers, agents and the OTRS administrator can configure their account preferences as per their needs. Agent can access the configuration screen by clicking on the gear icon at the top of the web interface (see figure below), and customers must click on the "Preferences" link (see figure below).
An agent can configure 3 different categories of preferences: User Profile, Notification Settings, and Miscellaneous. The default possibilities are:
User Profile
Change the current password.
Change your avatar image.
Adjust the interface language.
Select your personal time zone.
Activate and configure the out-of-office time.
Notification Settings
Select the queues you want to monitor in "My Queues".
Select the services you want to monitor in "My Services".
Configure which ticket notifications you want to receive (per transport method).
Choose for which kind of appointment changes you want to receive notifications.
Miscellaneous
Switch the frontend skin.
Set the refresh period for the overviews (Dashboard, Queue View, etc.).
Set the screen to be displayed after a ticket is created.
Define limits per page for different overview screens (Ticket, Dynamic Fields and Communication Log).
A customer can select the web interface language, set the refresh interval for the ticket overview, and choose the maximum amount of shown tickets. It is also possible to set a new password.