Additional Applications

FAQ

Abstract

You can install additional application packages to extend the functionality of the OTRS framework. This can be done via the package manager from the Admin page, which downloads the applications from an online repository and manages package dependencies. It is also possible to install packages from local files.

FAQ

The FAQ is the Knowledge Base component. It supports editing and viewing of FAQ articles. Articles can be viewed and restricted to agents, customer users, or anonymous users. These can also be structured into groups, and be read in different languages.