Sets the default text for new email tickets in the agent interface.
This setting can not be deactivated.
Default value:
--- ''
Dynamic fields shown in the ticket email screen of the agent interface.
Default value:
--- {}
Defines the history comment for the email ticket screen action, which gets used for ticket history in the agent interface.
This setting can not be deactivated.
Default value:
--- ''
Defines the history type for the email ticket screen action, which gets used for ticket history in the agent interface.
This setting can not be deactivated.
Default value:
--- EmailAgent
Sets the default article customer visibility for new email tickets in the agent interface.
This setting can not be deactivated.
Default value:
--- '1'
Sets the default priority for new email tickets in the agent interface.
This setting can not be deactivated.
Default value:
--- 3 normal
Defines the height for the rich text editor component for this screen. Enter number (pixels) or percent value (relative).
This setting can be overridden in the user preferences, but is not active by default.
Default value:
--- '320'
Defines the width for the rich text editor component for this screen. Enter number (pixels) or percent value (relative).
This setting can be overridden in the user preferences, but is not active by default.
Default value:
--- '620'
Sets if SLA must be selected by the agent.
This setting can be overridden in the user preferences, but is not active by default.
Default value:
--- 0
Sets the default sender type for new email tickets in the agent interface.
This setting can not be deactivated.
Default value:
--- agent
Sets if service must be selected by the agent.
This setting can be overridden in the user preferences, but is not active by default.
Default value:
--- 0
Sets the default link type of split tickets in the agent interface.
Default value:
--- Direction: Target LinkType: ParentChild
Sets the default next ticket state, after the creation of an email ticket in the agent interface.
This setting can not be deactivated.
Default value:
--- open
Determines the next possible ticket states, after the creation of a new email ticket in the agent interface.
This setting can not be deactivated.
Default value:
--- - open - pending auto - pending reminder - closed
Sets the default subject for new email tickets (e.g. 'email Outbound') in the agent interface.
This setting can not be deactivated.
Default value:
--- ''
Controls if CustomerID is read-only in the agent interface.
This setting can not be deactivated.
Default value:
--- '1'