Frontend → Agent → View → TicketCustomer

Ticket::Frontend::AgentTicketCustomer###Permission

Required permissions to change the customer of a ticket in the agent interface.

This setting can not be deactivated.

Default value:

--- customer

Ticket::Frontend::AgentTicketCustomer###RequiredLock

Defines if a ticket lock is required to change the customer of a ticket in the agent interface (if the ticket isn't locked yet, the ticket gets locked and the current agent will be set automatically as its owner).

Default value:

--- 0

Ticket::Frontend::AgentTicketCustomer::CustomerIDReadOnly

Controls if CustomerID is read-only in the agent interface.

This setting can not be deactivated.

Default value:

--- '1'