OTRS API Reference JavaScript

Namespace: Core.Agent.TicketZoom

Core.Agent. TicketZoom

This namespace contains the special module functions for TicketZoom.
Author:
  • OTRS AG
Source:

Methods

(static) ArticleActionMenuDropdown(FormID, Name)

This function creates onchange open popup event for dropdown html element.
Parameters:
Name Type Description
FormID String ID of html element for which event is created
Name String Name of html element for which event is created
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(static) CheckURLHash()

This function checks if the url hash (representing the current article) has changed and initiates an article load. A change can happen by clicking 'back' in the browser, for example.
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(static) IframeAutoHeight($Iframe)

Set iframe height automatically based on real content height and default config setting.
Parameters:
Name Type Description
$Iframe jQueryObject The iframe which should be auto-heighted
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(static) Init()

This function initializes the special module functions.
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(static) InitWidgets(AsyncWidgetActions)

This function initializes configured asynchronous widgets.
Parameters:
Name Type Description
AsyncWidgetActions Object list of widgets to initialize
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(static) LoadArticleFromExternal(ArticleID, WindowObject)

Used in OTRS Business Solution (TM). Loads an article in the Zoom from another window context (e.g. popup).
Parameters:
Name Type Description
ArticleID String The article number of the loaded article
WindowObject Object
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(static) MarkAsSeen(TicketID, ArticleID, Timeoutopt)

Mark an article as seen in frontend and backend.
Parameters:
Name Type Attributes Default Description
TicketID String TicketID of ticket which get's shown.
ArticleID String ArticleID of article which get's shown.
Timeout String <optional>
 3000 Timeout in milliseconds
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(static) MarkTicketAsSeen(TicketID)

Mark all articles as seen in frontend and backend. Article Filters will not be considered
Parameters:
Name Type Description
TicketID String TicketID of ticket which gets shown
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