.. meta::
   :description: Manage Znuny ticket classification data — configure priorities, states, and types to control how tickets are categorised, routed, and resolved.
   :keywords: znuny ticket priority, ticket state, ticket type, classification data, ticket attributes

.. _PageNavigation admin_ticketclassification_index:

Classification Data
###################

Priorities, states, and types are the three attributes that classify every
ticket by urgency, lifecycle stage, and category. They appear throughout
the agent interface and can be used as match conditions in automation
rules, ACLs, and process management. For the broader purpose and use cases of each attribute, see the
Concepts section; the pages here cover the admin configuration specifics.

.. toctree::

   priority
   state
   type