.. _PageNavigation customerinterface_viewing_tickets_index:

Viewing Tickets
###############

When viewing a ticket, the customer user has access to the basic ticket data and dynamic fields, based on the configuration.

.. image:: images/customer_user_ticket_zoom.png
    :alt: Customer Ticket Zoom


- Ticket number
- State
- Priority
- Queue
- etc.

A customer may, depending on permissions and configuration:

- Reply to the selected message
- Browse other articles
- Upload attachments
- Change the status of the ticket
  
A second menu item will appear for the customer to have an overview of all ticket from the organization: **Company Tickets**

The overview has the same options as the :ref:`Customer User Dashboard <pagenavigation customerinderface_customer_user_dashboard_index>`