.. meta::
   :description: Act on a single Znuny ticket article — Print, Split, Bounce, Forward, Reply, Mark Seen and Note to Linked Ticket explained for agents.
   :keywords: Znuny article menu, ticket article, reply, forward, bounce, split article, note to linked ticket

Working with the Article Action Menu
####################################

Below the article tree, you see the **full content** of the selected article.

.. figure:: images/article_menu.png
   :alt: Ticket Article Content
   :width: 100%
   :align: center

   The Ticket Article Content in the Agent Interface.

**This View Includes:**
   Article Action and metadata.

   * Metadata: number, subject, sender, date/time, channel. (click on the "i" to expand)
   * The full message body.
   * Action buttons for this specific article type "Email":
   
     * **Print** - prints the ticket data and just this article. No HTML or Rich Text formatting.
     * **Split** - create a new ticket (Phone, Email, Process) from this article.
     * **Bounce** - Resend the message to another recipient without editing. (Mail System Dependant)
     * **Forward** - send the message to someone else with the ability to add your own message. Adds all previous text and attachments from the selected article.
     * **Reply All / Reply** - answer to the sender (and others, if applicable).
     * **Mark as seen/unseen** - Mark the article as read or unread. Makring as unread will return you to the last overview.
     * **Note to Linked Ticket** - Transfer the notice (optionally edit before sending) to a linked ticket. (only visible if ticket is linked)

.. important:: 
    
    Based on the article type and system configuration, the available actions may vary.

    .. seealso::

       `Creating Drafts <https://doc.znuny.org/znuny/agentinterface/ticketviews/agentticketdraft/index.html>`_ in the administrator handbook.