Viewing Tickets
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.. _PageNavigation customerinderface_viewing_tickets_index:

When viewing a ticket, the customer user has access to the basic ticket data and dynamic fields, based on the configuration.

.. image:: images/customer_ticket_zoom.png
    :alt: Customer User Message

- Ticket number
- State
- Priority
- Queue
- etc.

A customer may, depending on permissions and configuration:

- Reply to the selected message
- Browse other articles
- Upload attachments
- Change the status of the ticket