.. _PageNavigation annex_stat_values:

Statistics Attributes
#####################

Here's a table to show you different types of values returned by the Ticket Dynamic List, and what they mean within the system.

+----------------------------------+-------------------------------------------------------------------------------------------------------------+----------------------+
| Attribute                        | Description                                                                                                 | Example value        |
+==================================+=============================================================================================================+======================+
| Accounted time                   | Sum of the accounted time of the ticket's article.                                                          | 263                  |
+----------------------------------+-------------------------------------------------------------------------------------------------------------+----------------------+
| Age                              | Age of the ticket in human readable format.                                                                 | 10 d 5 h             |
+----------------------------------+-------------------------------------------------------------------------------------------------------------+----------------------+
| Created                          | Create time of the ticket.                                                                                  | 2023-02-12 09:12:82  |
+----------------------------------+-------------------------------------------------------------------------------------------------------------+----------------------+
| Close Time                       | Time when the ticket was **last** closed.                                                                   | 2022-07-12 21:23:00  |
+----------------------------------+-------------------------------------------------------------------------------------------------------------+----------------------+
| Customer ID                      | The customer id of the ticket.                                                                              | Example              |
+----------------------------------+-------------------------------------------------------------------------------------------------------------+----------------------+
| Customer User                    | The id of the ticket's customer user.                                                                       | john.doe@example.com |
+----------------------------------+-------------------------------------------------------------------------------------------------------------+----------------------+
| EscalationDestinationDate        | The date and time when the ticket is escalated.                                                             | 2023-10-12 12:45:00  |
+----------------------------------+-------------------------------------------------------------------------------------------------------------+----------------------+
| EscalationDestinationIn          | The relative time from the now to the time of escalation.                                                   | 4h 30m               |
+----------------------------------+-------------------------------------------------------------------------------------------------------------+----------------------+
| EscalationResponseTime           | Unix timestamp of the response time escalation.                                                             | 135248796            |
+----------------------------------+-------------------------------------------------------------------------------------------------------------+----------------------+
| EscalationSolutionTime           | Unix timestamp of the solution time escalation.                                                             | 135248796            |
+----------------------------------+-------------------------------------------------------------------------------------------------------------+----------------------+
| EscalationTime                   | Seconds until the nearest escalation time. Independet from the ecalation type response, update or solution. | 45154                |
+----------------------------------+-------------------------------------------------------------------------------------------------------------+----------------------+
| EscalationTimeWorkingTime        | Time in seconds within the defined working time until an escalation.                                        | 12345                |
+----------------------------------+-------------------------------------------------------------------------------------------------------------+----------------------+
| EscalationUpdateTime             | Unix timestamp of the update time escalation.                                                               | 135248796            |
+----------------------------------+-------------------------------------------------------------------------------------------------------------+----------------------+
| FirstLock                        | Date and time of the first lock and only set when the ticket was locked at least once.                      | 2023-10-12 12:45:00  |
+----------------------------------+-------------------------------------------------------------------------------------------------------------+----------------------+
| FirstResponse                    | Date and time of the first response.                                                                        | 2023-10-12 12:45:00  |
+----------------------------------+-------------------------------------------------------------------------------------------------------------+----------------------+
| FirstResponseDiffInMin           | The difference in minutes between the specified and real first response time.                               | 24589                |
+----------------------------------+-------------------------------------------------------------------------------------------------------------+----------------------+
| FirstResponseInMin               | Time in minutes from the ticket creation until the first response.                                          | 24568                |
+----------------------------------+-------------------------------------------------------------------------------------------------------------+----------------------+
| FirstResponseTime                | The timestamp of first response.                                                                            | 2023-10-12 12:45:00  |
+----------------------------------+-------------------------------------------------------------------------------------------------------------+----------------------+
| FirstResponseTimeDestinationDate | Date and time of the first response escalation.                                                             | 2023-10-12 12:45:00  |
+----------------------------------+-------------------------------------------------------------------------------------------------------------+----------------------+
| FirstResponseTimeDestinationTime | Unix timestamp of the first response escalation.                                                            | 21635168             |
+----------------------------------+-------------------------------------------------------------------------------------------------------------+----------------------+
| FirstResponseTimeEscalation      | Indicates if there was a first response time escalation with the value 1.                                   | 1                    |
+----------------------------------+-------------------------------------------------------------------------------------------------------------+----------------------+
| FirstResponseTimeNotification    | Shows if the defined escalation notification time is activated or not.                                      | 1                    |
+----------------------------------+-------------------------------------------------------------------------------------------------------------+----------------------+
| FirstResponseTimeWorkingTime     | Time in seconds within the defined working time until an first response escalation.                         | 1235                 |
+----------------------------------+-------------------------------------------------------------------------------------------------------------+----------------------+
| Last Changed                     | Last time the ticket has changed.                                                                           | 2022-07-12 21:23:00  |
+----------------------------------+-------------------------------------------------------------------------------------------------------------+----------------------+
| Lock                             | Value of the ticket's lock.                                                                                 | unlock               |
+----------------------------------+-------------------------------------------------------------------------------------------------------------+----------------------+
| Number                           | Current number of this entry in a report.                                                                   | 42                   |
+----------------------------------+-------------------------------------------------------------------------------------------------------------+----------------------+
| Number of Articles               | Count of artciles on a ticket.                                                                              | 2                    |
+----------------------------------+-------------------------------------------------------------------------------------------------------------+----------------------+
| Priority                         | Name of the ticket's priority.                                                                              | 4 high               |
+----------------------------------+-------------------------------------------------------------------------------------------------------------+----------------------+
| Queue                            | Name of the queue where the ticket belongs to.                                                              | Postmaster           |
+----------------------------------+-------------------------------------------------------------------------------------------------------------+----------------------+
| RealTillTimeNotUsed              | Unix timestamp of the pending time.                                                                         | 1696343400           |
+----------------------------------+-------------------------------------------------------------------------------------------------------------+----------------------+
| SolutionInMin                    | Time in minutes until the solution escalation.                                                              | 2145                 |
+----------------------------------+-------------------------------------------------------------------------------------------------------------+----------------------+
| SolutionTime                     | The time in seconds until a solution time escalation.                                                       | 65489                |
+----------------------------------+-------------------------------------------------------------------------------------------------------------+----------------------+
| SolutionTimeDestinationTime      | Unix timestamp of SolutionTime.                                                                             | 166486848            |
+----------------------------------+-------------------------------------------------------------------------------------------------------------+----------------------+
| SolutionDiffInMin                | The difference in minutes between the specified and real solution time.                                     | 1234                 |
+----------------------------------+-------------------------------------------------------------------------------------------------------------+----------------------+
| SolutionTimeEscalation           | Shows if the solution time escalation happened with the value 1 and 0 for no esclation.                     | 1                    |
+----------------------------------+-------------------------------------------------------------------------------------------------------------+----------------------+
| SolutionTimeNotification         | Shows if the defined escalation notification time is activated or not.                                      | 1                    |
+----------------------------------+-------------------------------------------------------------------------------------------------------------+----------------------+
| SolutionTimeDestinationDate      | Date of the solution time escalation.                                                                       | 2023-10-12 12:45:00  |
+----------------------------------+-------------------------------------------------------------------------------------------------------------+----------------------+
| SolutionTimeDestinationTime      | Unix timestamp of the solution time escalation.                                                             | 1234567              |
+----------------------------------+-------------------------------------------------------------------------------------------------------------+----------------------+
| SolutionTimeWorkingTime          | Time in seconds within the defined working time until an solution time escalation.                          | 12411                |
+----------------------------------+-------------------------------------------------------------------------------------------------------------+----------------------+
| State                            | The state of the ticket.                                                                                    | pending reminder     |
+----------------------------------+-------------------------------------------------------------------------------------------------------------+----------------------+
| StateType                        | State type of the ticket.                                                                                   | pending auto         |
+----------------------------------+-------------------------------------------------------------------------------------------------------------+----------------------+
| TicketID                         | The id of the ticket.                                                                                       | 115561               |
+----------------------------------+-------------------------------------------------------------------------------------------------------------+----------------------+
| Ticket#                          | The ticket number.                                                                                          | 421305912            |
+----------------------------------+-------------------------------------------------------------------------------------------------------------+----------------------+
| Ticket Calendar StartTime        | Date definded to display the start event time in the ticket event calendar dashboard.                       | 2023-10-12 12:45:00  |
+----------------------------------+-------------------------------------------------------------------------------------------------------------+----------------------+
| Ticket Calendar EndTime          | Date definded to display the EndTime event time in the ticket event calendar dashboard.                     | 2023-10-12 12:45:00  |
+----------------------------------+-------------------------------------------------------------------------------------------------------------+----------------------+
| Title                            | Ticket title.                                                                                               | Text                 |
+----------------------------------+-------------------------------------------------------------------------------------------------------------+----------------------+
| Type                             | The type of the ticket.                                                                                     | Unclassified         |
+----------------------------------+-------------------------------------------------------------------------------------------------------------+----------------------+
| UnlockTimeout                    | Time in seconds until the ticket will be unlocked.                                                          | 872                  |
+----------------------------------+-------------------------------------------------------------------------------------------------------------+----------------------+
| UntilTime                        | Time in secondes until the pending time of a pending state is reached.                                      | 120                  |
+----------------------------------+-------------------------------------------------------------------------------------------------------------+----------------------+
| UpdateTime                       | Seconds until the update escalation.                                                                        | 1234                 |
+----------------------------------+-------------------------------------------------------------------------------------------------------------+----------------------+
| UpdateTimeDestinationDate        | Date of the update time escalation.                                                                         | 2023-10-12 12:45:00  |
+----------------------------------+-------------------------------------------------------------------------------------------------------------+----------------------+
| UpdateTimeDestinationTime        | Unix timestamp of the update time escalation.                                                               | 2315389              |
+----------------------------------+-------------------------------------------------------------------------------------------------------------+----------------------+
| UpdateTimeEscalation             | Indicates with a value of 1 the update time escalated or not (value 0).                                     | 1                    |
+----------------------------------+-------------------------------------------------------------------------------------------------------------+----------------------+
| UpdateTimeNotification           | Shows if the defined escalation notification time is activated or not.                                      | 1                    |
+----------------------------------+-------------------------------------------------------------------------------------------------------------+----------------------+
| UpdateTimeWorkingTime            | Time in seconds within the defined working time until an update escalation.                                 | 1234                 |
+----------------------------------+-------------------------------------------------------------------------------------------------------------+----------------------+