View Message Source
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.. _PageNavigation ticketviews_agentticketplain:

If activated, it's possible to view and download the plain text of an email communication by selecting *Plain Format* in the :ref:`article menu <PageNavigation ticketviews_agentticketzoom_articlemenu>`.

You will then see something similar to this.

.. image:: images/agent_ticket_plain.png
    :alt: Agent Ticket Plain Image