Caller Phoned-in Update
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.. _PageNavigation ticketviews_agentticketphoneinbound:

Access this screen by selecting *Phone Call Inbound* the :ref:`ticket menu <PageNavigation ticketviews_agentticketzoom_ticketmenu>`.

.. image:: images/agent_ticket_phone_inbound.png
    :alt: Agent Ticket Phone Call Inbound Image