.. _PageNavigation ticketviews_agentticketreminder:

Set a Reminder
##############

Access this screen by selecting *Pending* the :ref:`ticket menu <PageNavigation ticketviews_agentticketzoom_ticketmenu>`.

.. image:: images/agent_ticket_pending.png
    :alt: Agent Ticket Pending Image

Choose from one of the pending state types configured in your system, select the future date for the action, add a note and submit.

.. note:: Pending State Types

    Pending states may have automatic actions applied to them. By default, *pending auto close+* and *pending auto close-* close your ticket as successful or unsuccessful accordingly. The *pending reminder*-state just sends a reminder message. Contact your system administrator for more information.