Linking Tickets To Objects
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.. _PageNavigation ticketviews_agentticketlink:

Select *Link* in under "Miscellaneous* the :ref:`ticket menu <PageNavigation ticketviews_agentticketzoom_ticketmenu>`.

Add A Link
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Here you'll see a list of ticket meeting your search criteria.

.. image:: images/add_link.png
    :alt: Add A Link Screen

.. versionadded:: 6.4

    The default search will show tickets from the customer of the current ticket if ``Frontend::AgentLinkObject::WildcardSearch`` configured. This is depicted active in the above screen shot.


You may modify the search to change the type of object to be searched. Other objects may be

* Appointment

If you have other modules installed, some new values may appear.

* FAQ
* Configuration Item

Show relationships between tickets and other objects by using the link function. Linking tickets to objects can be a good way of visualizing the relationships.

Link Relationships
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There are three types of relationships that an object can have with the ticket. 

Parent
    Linking as a "parent" denotes the ticket as a subordinate or deriving of the selected object.
Normal
    Linking as "normal" denotes equal precedence showing the objects have a mutual relationship.
Child
    Linking as a "child" denotes the ticket being superior to or the origin of the linked object

.. note::

    Other modules may bring their own link types.

Remove A Link
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Removing a link can also be performed from the same menu by clicking on the *manage existing links* tab in the link screen.

.. image:: images/manage_links.png
    :alt: Manage Links Image

Additionally, in the ticket zoom, links can be deleted using the delete icon. This requires additional configuration ``LinkObject::ViewMode`` must be set to Complex.

.. image:: images/view_mode_complex.png
    :alt: Complex Link Table